RBS (t) 0345 900 0400

Phone RBS on 0345 900 0400, to discuss anything concerning their banking and credit card business with customer services.

The Royal Bank of Scotland, or RBS, takes pride in being a bank that prioritizes customer service. They acknowledge that their entire operation is for the benefit of their customers; that’s why they make sure that their customer service system is effective in handling their customers’ concerns.

As a bank, they also take pride in being prudent with risk, realizing that their customers entrust them with their money, so they must value the trust placed in them enough to do the right thing and manage risk appropriately.

For Personal banking customers, they provide savings accounts, credit cards, investing services, loans, mortgages and insurance. They also offer private banking services for those who require a financial manager to take care of their finances on their way to reaching their set financial goals.

If you want to contact them and enquire about their personal banking products, then call them at the following numbers:

Personal Customers

  • Scotland Accounts – 03457 242 424 telephone, 0800 404 6160 via minicom or +44 131 549 8888 abroad
  • England Accounts holders should phone 0345 900 0400, or call 0800 068 1289 via minicom or +44 131 242 0017 if overseas.
  • Account holders in Wales can call 0345 900 0300 on the telephone, 0800 092 3201 via minicom or +44 118 373 2181 when abroad.

Lost, Stolen and Fraud

  • If your cards and chequebooks are either lost or stolen – 0370 600 0459 or +44 1268 500 813 abroad
  • If you cannot access or use your cards abroad – +44 131 5498 888
  • If you’re a Minicom user – 0800 917 0526
  • If you suspect you are a victim of bank fraud – 0800 161 5150 or +44 125 230 8047 abroad
  • Personal banking customers should call 0800 161 5153 or +44 126 850 8020 if abroad.
  • Business banking customers may inform their assigned Business Manager, or call 0800 161 5164 or +44 1268 508 019 if overseas.
  • If you’re calling back after being contacted by their automated service about your debit card account then call 0800 023 4540

Credit Card Customers

  • Personal Banking Customers – 0370 907 0010 or 0800 141 3999 via Minicom.
  • Business Banking Customers – 0370 154 1234, 0800 404 6160 via the Minicom or +44 370 154 1234 if abroad.
  • BusinessOne Banking Customers – 0345 300 8460, 0800 404 6160 via Minicom or +44 345 300 8460 when overseas.

Private Customers

  • Clients with private banking managers may call 0333 202 3332 or 0800 027 1398 via Minicom or +44 131 278 3507 if calling from abroad.
  • Clients without Private Banking Managers can call 0345 724 2424, 0800 404 6160 via Minicom or +44 131 549 8888 abroad.

Business Banking Customers

Business Telephone Banking customers can call 0345 600 2230 or alternatively the freephone minicom number 0800 404 6160. If overseas, dial +44 118 373 2181.

Mortgages

For all general enquiries about RBS mortgages, phone this number 0800 056 3220, or 0800 404 6160 via minicom.

Banking Customers with Existing Mortgages – 0800 056 0567, or +44 121 629 0739 if abroad.

Membership Services

All Silver Account holders with RBS can phone 0345 607 5154 , or 0370 600 0856 via Minicom, +44 2392 666 062 if overseas.

Platinum Account holders meanwhile can call – 0345 609 0456, 0370 600 0856 via Minicom, +44 2392 668 827 abroad

Those with Black Accounts can phone 0345 266 8801, 0370 600 0856 via Minicom, +44 2392 668 814 if abroad.

Social Media

You can also connect with them on Twitter here: https://twitter.com/rbs_help

Or via Facebook here: https://www.facebook.com/royalbankofscotland

These are RBS’s dedicated social media help accounts, so you can contact them any time of the day, 7 days a week and they will typically get back to you in an hour.

If you want to talk to other RBS customers, then you can join their online community here: https://www.rbs-communities.co.uk/.

Here, you’ll be able to read posts, follow threads or start your own  as regards the issues you are facing.

If you’d rather just browse around for some answers, then you can visit their FAQs page here: https://www.supportcentre-rbs.co.uk/app/answers/list/kw/

If you want to complain about them, their products or their service then you can fill in this form here: https://www.rbs.co.uk/global/h/contact-us/personal-banking/complaint-form-js.ashx

If you want to leave them a compliment, then you can fill in this form here: http://personal.rbs.co.uk/personal/support-centre/good-feedback.html